Refund policy

Return & Exchange Policy

We have a 2-day return policy, which means you have 2 days (48 hours) after receiving your item to request a return or exchange. Since ghee is a perishable food product, items cannot be returned once opened due to health, hygiene, and safety reasons.

Conditions for Returns & Exchanges

For an exchange or return to be considered, your item must:

  • Maintain its original condition and remain completely unused, with the seal intact
  • Be in its original premium packaging
  • Be accompanied by the original invoice, handed to the courier partner during the return pickup

Products that have been opened or used are strictly ineligible for exchange or return.

When Returns Are Accepted

Exchanges or returns are permissible only under the following circumstances:

  1. The product jar or container is physically damaged or leaking upon delivery
  2. You have received the incorrect variant or product
  3. The product's main protective seal is broken upon delivery
  4. The product has expired before its delivery date

Non-Returnable Items

  • Products purchased during a sale, promotional event, or using special discount codes
  • Items belonging to the gifting category or festive gift packs
  • Any jar where the outer or inner seal has been altered or broken

Mandatory Verification: Unboxing Video

Any order-related discrepancies, damages, or missing items must be reported within 48 hours of delivery.

To verify and process your claim, you must provide a complete, unedited unboxing video that:

  • Starts from the sealed outer courier package
  • Clearly shows the shipping label
  • Continues through to the inspection of the product jar

Without a valid unboxing video, requests cannot be processed.

Pickup & Exchange Process

Pickup: If your return meets our criteria, we will arrange a reverse pickup from the original delivery address. You will receive a notification regarding the expected pickup date.

Exchange delivery: For approved exchanges, the replacement product will be delivered within 3–5 business days after the return pickup is successfully completed.

Cash on Delivery (COD)

Partial Cash on Delivery (COD) advance payments are strictly non-refundable under any circumstances.

Cancellation Policy

We will consider a request for order cancellation only if the product has not yet been shipped from our facility. Once the order is handed over to our courier partner, it cannot be cancelled.

Adhika Organics reserves the right to cancel or reject any order due to stock unavailability, pricing or informational errors, or verification issues.

Need Help?

For any return, exchange, or cancellation request, contact us at adhikaorganics@gmail.com