Frequently Asked

Questions, Answered

Everything you might want to know about our A2 Bilona ghee, how we make it, and how to get it home.

01

About A2 Ghee

Why A2, why Gir cows, and what it actually means for you.

  • What is A2 ghee, and how is it different from regular ghee?

    A2 ghee is made from the milk of cows that produce A2 beta-casein protein — primarily indigenous Indian breeds like our Gir cows. Most commercial dairy in India today comes from crossbred or imported cows that produce A1 protein milk.

    The A1 vs. A2 distinction is genetic. A2 milk is what your ancestors drank for thousands of years; A1 was introduced in the 1960s during industrial dairy expansion. Many people find A2 dairy noticeably gentler on digestion.

  • Is A2 ghee easier to digest than A1?

    Many people report that yes — A2 ghee feels lighter and doesn't cause the bloating or discomfort they get from regular dairy. This is anecdotal for most consumers, but there is growing research suggesting that A1 beta-casein breaks down differently in the gut.

    If you've avoided ghee because of past digestive issues, A2 is worth trying. We'd still suggest checking with your doctor for any specific concern.

  • Why Gir cows specifically?

    Gir cows are an indigenous breed from Gujarat — one of the few Indian breeds that still produces A2 milk in its pure form. They have a distinctive hump, drooping ears, and rust-and-white coats.

    They're also hardy enough to live the way cows are supposed to live: outdoors, grazing on natural vegetation. Our Gir cows belong to the Nandvansh lineage from Nathdwara — believed to be descendants of the cows tended by Lord Krishna himself.

  • Is it safe for children, the elderly, or pregnant women?

    Pure ghee — especially A2 Bilona ghee — has been a staple of Indian households for centuries across all ages. It is recommended in Ayurveda for infants, pregnant women, the elderly, and people recovering from illness.

    That said, if there is a specific medical condition (cholesterol issues, dairy sensitivity, etc.), please consult your doctor before adding any new fat to the diet.

  • How much ghee should I consume daily?

    Ayurveda traditionally recommends 1–3 teaspoons per day for a healthy adult — added to meals (tadka, rotis, rice) or taken straight with warm milk.

    This isn't a rigid rule. Listen to your body. People with very active lifestyles, growing children, or specific Ayurvedic dietary plans may use more.

02

The Bilona Process

Why we do it the slow way, and what that means in the jar.

  • What is the Bilona method?

    The Bilona method is the traditional Indian process of making ghee from curd, not cream. Milk is first set into curd overnight in earthen pots, then hand-churned with a wooden churning rod (the bilona) to separate butter (makkhan) from buttermilk. The butter is then slow-boiled on a low flame until it turns into pure, granular, amber ghee.

    This is the way ghee has been made for thousands of years — slow, manual, unhurried.

  • How is Bilona ghee different from cream-separated ghee?

    Industrial ghee is made by mechanically separating cream from milk and then boiling that cream into ghee. It skips the curd-setting stage entirely. The result tastes flat and is missing many of the probiotic benefits of fermented dairy.

    Bilona ghee begins with curd. The fermentation step develops a deeper aroma, finer grain, and characteristic nutty flavor — and preserves nutrients that industrial processing destroys.

  • How long does it take to make one batch?

    From milk to finished ghee, around 36 to 48 hours. Roughly: 12 hours for the milk to set into curd, 1–2 hours of hand-churning, and several hours of slow boiling on a controlled flame.

    Industrial dairies do the same volume in minutes. We don't compete on speed; we compete on what you actually taste.

  • Why does Bilona ghee have a grainy texture?

    The grainy, crystalline texture is the signature of true Bilona ghee. It forms because the slow-boil and slow-cool allow milk fats to crystallize naturally — something that doesn't happen in quickly processed ghee.

    If your ghee is grainy, that's a good sign. It means it wasn't homogenized or rushed.

  • Is every jar really made by hand?

    Yes. Each batch is set, churned, and boiled by our Gwalas — the traditional cowherd families of Nathdwara who've been doing this for generations. We use brass and earthen vessels, wooden bilona rods, and slow open flames.

    No automation, no shortcuts. Just the way it should be.

03

Shipping & Delivery

When it ships, how it ships, and what it costs.

  • How long does delivery take?

    Most orders are dispatched within 1–2 business days from Nathdwara. Delivery times after dispatch depend on your location:

    • Metro cities (Mumbai, Delhi, Bengaluru, Chennai): 3–5 business days
    • Other Tier-1/2 cities: 4–7 business days
    • Remote / Tier-3 areas: 7–10 business days

    You'll get a tracking link by email and SMS once your order ships.

  • Which areas do you deliver to?

    We currently ship across all of India, including remote pincodes wherever our courier partners reach. If your pincode isn't serviceable, we'll let you know at checkout and refund any payment immediately.

  • Is shipping free?

    Yes — shipping is free on every order across India, with no minimum order value. The price you see is the price you pay; no shipping charge is added at checkout.

  • How is the ghee packaged for shipping?

    Every jar is sealed with a tamper-evident inner lid, double-wrapped in protective padding, and placed in a sturdy outer carton. We use food-safe materials throughout.

    If anything arrives damaged or compromised, message us within 48 hours of delivery with a photo and we'll send a replacement — see Returns below.

  • Do you ship internationally?

    Not yet — international shipping for dairy products involves customs paperwork that we're still working through. If you'd like to be notified when international shipping opens, drop us a note on the contact page and we'll add you to the list.

04

Returns & Refunds

Honest policy for a perishable product.

  • What is your return policy?

    Because ghee is a perishable food product, we can only accept returns of unopened, sealed jars within 7 days of delivery. If the seal is broken, we can't restock it.

    If a jar arrives damaged, leaking, or with a defective seal, that's on us — see the next question.

  • What if my jar arrives damaged or defective?

    Message us within 48 hours of delivery with photos of the damaged item and packaging, via email or WhatsApp. We'll either send a free replacement or issue a full refund, your choice. No questions, no return shipping needed.

  • Can I cancel an order after placing it?

    If your order hasn't shipped yet, yes — just message us as soon as possible. Once it's dispatched, we can't cancel mid-transit but you can refuse delivery or use the standard return process for unopened jars.

  • When will I get my refund?

    Once we receive and inspect a returned product (or approve a damaged-item replacement), refunds are processed within 5–7 business days to your original payment method.

05

Storage & Shelf Life

How to keep your ghee at its best.

  • Does ghee need refrigeration?

    No — ghee is shelf-stable. Pure ghee has almost no water content and doesn't spoil at room temperature. Store the jar in a cool, dry place away from direct sunlight.

    Refrigerating it actually makes it harder to use because it solidifies. Keep it in your kitchen cabinet.

  • How long does ghee stay fresh?

    Sealed and unopened, our ghee stays at peak quality for 9–12 months from the date of manufacture (printed on the jar). Once opened, use within 6 months for best aroma and flavor, though it remains safe to eat well beyond that.

  • What's the best way to scoop and store it?

    Always use a clean, dry spoon — water or food particles in the jar will accelerate rancidity. Close the lid tightly after use. Avoid plastic containers if you're transferring it; glass, brass, or ceramic is best.

  • Why is my ghee solid in winter and liquid in summer?

    That's normal and a sign of pure ghee. Ghee's melting point is around 32–35°C, so it stays granular and solid in colder months and turns golden-liquid in summer. The texture changes but the quality doesn't.

Still wondering

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